Poloution.com Customer Complaints About Online Shoppers

Poloution.com is an online shopping website that sells women’s clothing, mostly bras and summer outfits. The site looks modern and offers deep discounts on many items. It promises fast shipping, secure payments, and even 30-day returns. But is it really safe to shop there?

Let’s explore everything about poloution.com—what it sells, how it works, and what real customers say.

What Is Poloution.com?

Poloution.com is an online fashion store that mainly sells women’s clothing, including bras, jumpsuits, and loungewear. The site offers flashy discounts and promises free shipping on orders over $49.99. It claims to deliver trendy products at low prices to global customers.

However, many users have reported issues with product quality, wrong sizing, and poor customer support. Reviews on sites like Trustpilot rate poloution.com very poorly, with most giving just one star. The site appears to follow a dropshipping model, often shipping products from China with long delays.

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What Kind of Products Are Sold on Poloution.com?

The store has several categories like bras, shapewear, and jumpsuits. You’ll see big discounts, usually between 40% to 75%. The website also offers free shipping if your total is over $49.99.

Here’s a sample of what you might find:

Product Name	Price	Discount	Shipping Time
Wireless Comfort Bra	$19.99	50% Off	10–20 days
Summer Body Jumpsuit	$22.99	60% Off	10–20 days
Lace Bandeau Bra Set	$18.49	45% Off	10–20 days

At first glance, poloution.com appears affordable and stylish. But low prices often come at a cost.

Is Poloution.com Legit or a Scam?

Many buyers have raised red flags. According to Trustpilot, the website has a 1.7 out of 5-star rating based on real customer reviews. Most of them complain about bad quality, wrong sizes, and no refunds.

Here’s what people often say:

• Items received do not match pictures.
• Sizes are too small or totally off.
• Customer support is slow or unhelpful.
• Refunds are refused or only 5-15% offered.

One user said, “They sent the wrong item and refused to give me a full refund.” Another added, “Customer service just stopped replying after I complained.”

Review Summary Table

Website Feature	Customer Experience
Product Quality	Poor, thin materials
Sizing Accuracy	Often incorrect
Shipping Time	Long (2–4 weeks)
Return Process	Very difficult
Support Response	Slow or no replies

Who Runs Poloution.com?

Poloution.com does not share clear details about the company behind it. There is no phone number listed. The only contact is an email: service@poloution.co.

Their return address is also hidden. That’s a big warning sign for online shoppers. Trusted websites usually provide full contact details and return instructions. When websites hide their identity, it often means something shady is going on.

Where Are the Products Shipped From?

Though the website looks like it serves U.S. customers, the items are usually shipped from China. This leads to long delivery times, often between 15 to 30 days. In some cases, items never arrive.

Customers have shared stories of tracking numbers that stop updating. Others said they received packages with no brand tags or labels.

Poloution.com does use AfterShip for tracking orders, but that doesn’t always help when packages go missing.

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Can You Return Items to Poloution.com?

They claim to offer 30-day returns, but in reality, it’s very hard to get a refund. Most people who try are told to:

• Keep the item
• Accept a small refund (5% to 15%)
• Use a coupon for a future purchase

For example, one buyer was offered only a 10% refund for a bra that didn’t fit and couldn’t be returned.

The store also doesn’t give a clear return address. Without that, how can you return anything?

This is why poloution.com is considered high-risk by many scam-detection websites.

Is It Safe to Use Your Credit Card on Poloution.com?

The website uses a secure payment system. But the real risk isn’t theft—it’s poor service and lost money.

If you paid with a credit card or PayPal, you might be able to get a chargeback. That means your bank could help you recover the payment if you never got your order or the item was fake.

If you shop there and face issues, try contacting your bank first. Don’t wait too long, as chargebacks usually have deadlines (around 60–90 days).

How Does Poloution.com Compare to Other Online Stores?

There are many better options out there. Most real online stores have:

• Verified reviews
• Real photos from customers
• Clear return policies
• Phone numbers and real addresses

Let’s compare:

Feature	Poloution.com	Trusted Brands
Price Range	Low	Mid to High
Product Quality	Often poor	Verified and tested
Returns Allowed	Hard or denied	Easy with tracking
Customer Support	Email only	Live chat, phone, email
Real Reviews	Few and bad	Thousands and mixed

In most cases, trusted brands may cost more, but you get better products and peace of mind.

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Should You Shop at Poloution.com?

If a deal looks too good to be true, it usually is. That applies to poloution.com as well. While it may sell real products, the chances of a bad experience are high.

Many customers regret ordering. They end up with wrong sizes, poor fabrics, or no product at all. Worse, they lose money with no way to return items or talk to support.

Unless you are willing to take the risk, it’s better to shop from websites with:

• Real people behind them
• Real product testing
• Clear return instructions

Always check reviews, search the company name online, and trust your gut.

What to Do If You Already Ordered from Poloution.com?

1. Check Your Tracking Link

After placing an order on poloution.com, use the tracking number provided to check your package status. This helps you know if the item is in transit or stuck somewhere. If there’s no update for many days, it could mean the order is delayed or lost.

2. Email Customer Support

Reach out to the company’s email if you face any issues with your order. While many users report late or no replies, it’s still important to try. Save any messages you send in case you need proof later.

3. Request a Refund

If your item is damaged, the wrong size, or doesn’t show up, ask for a full refund. Be clear in your message and include your order number. Some buyers report being offered only small refunds, so push for the full amount.

4. Contact Your Bank for a Chargeback

If poloution.com doesn’t help, contact your bank or payment provider like PayPal. Ask for a chargeback to get your money back. This works best if you act quickly and provide proof like emails or screenshots.

5. Report the Site Online

If you feel scammed, share your experience on platforms like Trustpilot or Scamwatch. This helps warn others and may lead to action against the site. You can also report to consumer protection websites or your local authority.

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Conclusion

Poloution.com may look like a trendy fashion store, but many shoppers have had negative experiences. Poor product quality, wrong sizing, and delayed shipping are common issues. The lack of proper customer support makes the situation even worse.

If you’re thinking about ordering, it’s best to stay cautious and research more. Always use payment methods that offer buyer protection. Choosing trusted websites can save you time, money, and stress.